Privacy Policy

This policy explains what data ICF Prep (“we”, “us”) collects, why, and your choices. We keep data collection to the minimum needed to run the service.

1. What we collect

• Email address — to sign you in (via a one-time code) and to send service-related email.
• Practice data — your test attempts, answers and scores, stored so you can resume tests and track progress.
• Exam plans — when you expect to sit the exam, and whether you passed if you choose to tell us.
• Payment data — only if you bought access in the past: handled by Stripe. We received confirmation of the purchase but never your full card details.
• Usage & device data — pages viewed, actions taken, and technical details such as IP address, browser and device type, collected via analytics.

2. How we use it

• To provide sign-in and save your progress.
• To send account and lifecycle emails (e.g. login codes, practice reminders, asking how your exam went).
• To understand usage and improve the questions and product.

3. Service providers

We share data only with providers that help us run ICF Prep:

• Supabase — database and authentication.
• Vercel — application hosting.
• Stripe — payment processing for past purchases.
• Resend — transactional and lifecycle email.
• PostHog — product analytics (data processed in the United States).
• Cloudflare — DNS and email routing.

These providers may process data outside Singapore, including in the United States, under appropriate safeguards.

4. Cookies and analytics

We use cookies and similar technology for analytics to measure how the service is used. We do not sell your personal data or use it for third-party advertising.

5. Retention

We keep your data while your account is active or as needed to provide the service. You can ask us to delete your account and associated data at any time.

6. Your rights

You can request access to, correction of, or deletion of your personal data, and you can object to certain processing. To exercise any of these, email hello@icfprep.com.

7. Email preferences

You can unsubscribe from non-essential email at any time using the link in those emails. Essential account emails (such as login codes) are required to use the service.

8. Children

ICF Prep is intended for adults preparing for a professional credential and is not directed at children.

9. Changes

We may update this policy; the “last updated” date above reflects the latest version.

10. Contact

Privacy questions or requests? Email hello@icfprep.com or see our contact page.